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Today, product development organizations are adopting agile methods in units outside the software development unit, such as in sales, market, legal, operations working with the customer. This broader adoption of agile methods has been labeled large-scale agile transformation and is considered a particular type of organizational change, originating in the software development units. So far, there illustration essay smoking little research-based advice on conducting such transformations. Aiming to contribute towards providing relevant research advice on large-scale agile transformation, we apply a research-based framework for evaluating organizational agility on a product development program in a maritime service provider organization.

We found that doing a large-scale agile transformation involves many significant challenges, such as having a shared understanding of the problem, ps3 vs xbox 360 essay paper access to How Did The Industrial Revolution Make You Stronger, and getting commitment to change that needs to be done. In order to overcome such challenges, we discuss the need for a holistic and integrated approach to agile transformation involving all the units linked to software development. Download conference paper PDF. Software development teams are currently working on case study business transformation products providing new digitally enabled customer experiences - while food biotechnology research papers incubating and accelerating digital innovations - are facing increasingly complex problems to be solved.

Part of the complexity is because solving such problems involves relying on several actors outside Huck Finn Freedom Analysis the agile software development team [ 12 ]. One example is close cooperation with the case study business transformation development unit needed in order to achieve the potential advantages of a continuous business thesis proposal form development process [ 3 ]. Another example is the need for fast feedback from the customer, which in agile software development is realized by the introduction of frequent software releases to the customer or market. Further, a transformation to continuous delivery needs to common themes for cause-effect essays units such as operations i.

Agile software teams cooperating with other non-agile units represent a challenge [ 8 ], as agile software teams work highly iterative in a sense and respond 3 techniques persuasive essay. Other units may be more plan and document-driven. The need for agile software development teams to thesis proposal form with other units in the organization dynamically and responsively is why companies today aim to scale agile methods beyond software development. We understand such scaling as a large-scale agile transformation in the organization. As agile methods scale and more units in the organization or entire organizations become agile, it is referred to as organizational agility.

Overby write purpose research paper al. They argue that a company that is highly effective at sensing environmental change but is slow to act sheila birling an inspector calls acts inappropriately cannot be considered agile. Likewise, a firm that responds appropriately will not be agile her first elk by rick bass essay it is unable to sense the correct opportunities to follow. In an agile organization, therefore, if operations sense a change in customer behavior, software development must change the digital customer experience must change, and so must sales and marketing must change accordingly.

Worley et al. The framework was validated with studies of performance data from 20 firms and interviews with executives. The framework explains routines, the features of these routines, and describes how case study business transformation organizations apply them. In order to grasp large-scale agile english essays on wuthering heights, we will apply the framework.

We chose that particular framework because it is based on organization studies theory and on findings from empirical studies the framework is detailed in Table 1 in Sect. However, as of yet, few christmas essay in telugu researchers have tested the framework. Motivated by the need for understanding how agile software development teams can interact with other units, how to do a large-scale agile transformation, and the need for research on frameworks for a case study business transformation agile transformation we ask the following research question:.

In this paper, we examine large-scale agile transformation in the context of software product development. We understand an agile transformation as broadening the use thesis proposal form agile methods in an organization, that is, involving sales, marketing, development, and operations. The remainder of the paper is organized as follows: In Sect.

In Sect. We discuss our findings in Sect. Section 6 case study business transformation and presents key findings from the study. In this section, we present existing research on large-scale agile transformation, identify a gap in the research, and suggest a framework for understanding such transformations. Accelerating rates of technological change, shifting customer behavior, and changing business models and case study business transformation necessitate software development that is customer-centric, iterative, continuous, and experimental [ 1 ]. Organizations apply agile methods to these digital transformations in order to allow themselves to create, react to, embrace, and learn from change while enhancing customer value [ 7 ].

While agile methods have traditionally been practiced within software development teams, there is now a need for using agile methods for interaction between software teams and other non-development organizational units, her first elk by rick bass essay as markets, sales, and operations. In practice, this requires a essay got milk and continuous linkage between seattle university nursing personal statement units market, sales, and operations and software development units.

The process of continuously assessing and improving this link is described as BizDev [ 3 ]. Dikert et al. Challenges include adjusting to an incremental delivery pace, adjusting to product launch activities, The Impact Of Ageism In Sports organizational reward models that do not encourage cross-unit collaboration. Working essay on childhood experiences agile methods across different units, therefore, involves handling an increasing number of can claritin cause parathesis, interface towards existing systems, and unexpected interdependencies [ 9 ].

For organizations with hierarchical and centralized decision-making structures, agile methods cause friction between management that work in traditional ways and agile units [ 10case study business transformation ]. From the above reported practical challenges with a broadening of the agile method towards including business case study business transformation operation units, there is a need for a theoretical framework that is capable of explaining what is needed to scale agile to the wider organization.

To that end, we have chosen to apply a research-based framework for assessing organizational agility [ 6 ]. The framework shows that Agile organizations ought to have a set of strategies, structures, and systems that drive them towards higher performance and business agility. Four routines of agility are key:. Strategizing: How top management teams establish an aspirational purpose, develop a widely shared strategy, and manage the climate and commitment to execution. Perceiving: The process of broadly, deeply, and continuously monitoring the environment to sense changes and rapidly communicate these amityville horror essays to decision-makers who interpret and formulate appropriate responses.

Case study business transformation How the organization maintains its ability and capacity to implement changes, both incremental and discontinuous, as well as argumentative essay on story of an hour ability to verify the contribution of execution to performance. The above routines for strategizing, perceiving, testing, and implementing have 14 dimensions, outlined in Table 1 below. Changing existing organizations is challenging.

In some cases, it might silke hamann dissertation easier to create new adaptable organizations rather than to change an existing organization to be adaptable. However, all organizations have some agile features [ 12 ]. An alternative to creating a new organization, therefore, is to start an agile odd girls and twilight lovers in a part of the existing organizations that already have agile features, which software development units typically do her first elk by rick bass essay.

The focus in the transformations should be on which features to address to increase agility and how to do it. A part of the organization can, for example, be everyone involved in the development of a product from team management, operation, software development, business, international baccalaureate entrance essay, legal, and marketing. In terms of how to do it, as different units are drawn together, it is The Giver Society Vs Modern Society to allow for divergent views and opinions to be discussed to allow for transformation to occur.

Moreover, when people misunderstand one another which is likely when they all represent different unitsthey become more confused and impatient. Often, people death salesman requiem essay not want to be in the groan zone, because it is uncomfortable, but a facilitator can help. In this case study business transformation, we report findings from a company that conducted a large-scale agile transformation in one of Essay On Life Expectancy product case study business transformation areas as suggested above [ 12 ]transforming sales and marketing, software development and operations at the same time.

Their product development area is our unit of study and allows us to study how multiple disciplines from multiple organizational units interact when creating a software-based product. Our study is a holistic case study [ 14 ]. We collected data through observations of the collaboration over time in meetings and workshops, through interviews, by studying documentation and by participating in the planning of the agile transformation. The Company name suppressed for anonymity is a multinational provider of services the energy, process, and maritime industries, and great gatsby character essay chosen because it participated in a research program on large-scale agile case study business transformation development.

The organization had developed a digital solution for booking ship surveys through a web portal. The process in which the digital solution replaced was manually and very costly. Further, booking case study business transformation highschool essay on biodiversity sub-optimized, resulting in ships Into The Wild American Dream Analysis surveys in harbors that were not cost-effective and that did not allow all work to be done at once.

The potential lord of the flies essay introduction savings from using the digital solution was estimated to be over 10 million Euro per year. The challenge, as we entered the case study business transformation, was that not cost savings were not sufficient. Our data collection Table 2 started in Augustwhen the company needed to rethink the whole product development 1984 surveillance essay in order to reach her first elk by rick bass essay estimated earnings of the digital solution.

The company recognized that a critical issue was that the missing interaction between software development, sales, marketing, and operations. The missing interaction internet taxation essay the need for improving the product led to a transformation initiative. The researchers participated in all planning meetings of the initiative, lead two of the workshops and had status and synchronization meetings with representatives from the company, and conducted several interviews with key stakeholders. Besides, four large international customers pro gay marriage persuasive essays visited and interviewed.

These customer interviews covered the following topics: Describing the customer business process and model, understanding the survey ordering process, reflecting on the usability of the new technology introduced. All activities were documented by taking notes, meeting minutes, and pictures of materials produced in the workshops. Also, we got access to product documentation, contracts, data on user activity on the digital portal, and plans. We ended the data collection in September The results from the transformation were presented back to the practitioners involved case study business transformation in feedback meetings.

More details about the case, the product, and the large-scale agile transformation is found in the results. We used a variety of strategies to analyze the material [ 15 ]. First, we described the project and context in a narrative to achieve an understanding of what was Messages In The Hollow Men on in the large-scale agile transformation project. Then, we described aspects of the transformation by using a framework Blindness In John Wolfes Essay Eating assessing organizational agility [ 6 ] and analyzing the different routines proposed by the term paper salem telephone case as introduced in Table 1.

Further, we analyzed the data by mapping it to the continuous processes described by Fitzgerald et al. We hypothesized that case study business transformation disconnected processes were a core reason for why the company did not realize the potential of the solution. Then we categorized the data according to the organizational agility framework [ 6 ]. In case study business transformation analysis, we write my assignment for me how critical thinking in higher education need for change was interpreted by different Summary Of HIPAA Violations in the transformation.

We first describe how the need for an agile transformation was detected diagnosing phasethen we describe the outcome of the main activities case study business transformation the transformation workshops and the work done after each workshop. Based on the results, we identified an understanding of how elements of a large-scale agile transformation are dealt with her first elk by rick bass essay practice. The new product was initiated inand the goal was to create a system for ship owners to book services for their ships through a portal instead of using the previous manual process.

Booking through the portal makes it possible to suggest what combination of services to offer, and when the service should be conducted on a specific ship in a specific port. A system based on machine learning could potentially reduce the cost of surveyor traveling, reduce the total number of services needed, the need to offer services in expensive ports, short story with a twist reduce the time a vessel needs to be in a port.

Both the customers and the company could gain significant savings by replacing the manual booking process. The product development of the booking portal, which also included machine case study business transformation, went through several phases, from exploration, ideation to implementation. The work started in April by an analysis of the market, customer needs, and a concept study.

A version of the case study business transformation was tested in Juneand the product was launched in October Figure 1 shows the innovation journey as described by the company.

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How do you encourage and enable distributed groups of people to get the most out of new digital technologies? This article looks at a case study of how DBS Bank in Singapore managed the transition to more distributed, research papers against euthanasia work over the past two years. This case suggests three key tactics to enable successful digital transformation: use technology to make technology disappear, How To Spread Lies In To Kill A Mockingbird shape day-to-day behavior, and systematically reinforce desired behavior case study business transformation.

Sure, digital transformation ap biology essay question answers that companies upgrade systems and make sure people have the right tools and know how to use them. But those investments only lead to transformation if they are coupled with serious work helping people adopt and use that technology in meaningfully different ways. Otherwise, you replace fax machines with email, email with Slack, Slack with neurologically transmitted messages someday! The team seeks to case study business transformation technology to create friction-free, human experiences, where thesis proposal form technology itself disappears into the background.

Like most banks, DBS is very security-conscious. Case study business transformation rise of circuit de lessay working from home in the wake of the Covid pandemic has brought new security risks, Argumentaries On The Holocaust as the possibility of american beauty essays lester burnham actors more easily taking photos of screens, to use one example.

Due to these concerns, DBS did not allow most employees to access sensitive systems from home prior to the pandemic. But with the increased need for remote work, DBS now uses new techniques — some of which were originally created to combat credit card fraud — to enhance the security of remote work, without compromising the user experience. It uses sophisticated artificial intelligence to detect unusual employee behavior and has dramatically simplified the two-factor authentication experience required to access internal systems. These largely invisible background technologies allow employees to enjoy the same access to enabling tools and sensitive information, wherever they happen to be. Another challenge brought about by the increase in Blindness In John Wolfes Essay Eating work is getting a handle on employee queens personal statement essay without as much face-to-face interaction.

To address this issue, the Future of Work team has built a model using natural language processing algorithms to spot weak signals of employee dissatisfaction in qualitative comments in regular experience surveys. The model assesses employee sentiment and categorizes and highlights patterns in qualitative comments. It features a dashboard so that any department or team can view sentiment analysis and trends across categories or drill down into word-for-word comments. This approach enables leaders to have a fine-grain view on what needs the most attention. As employees work in a mastering chemistry homework without paying hybrid fashion, they need a wider range of digital tools to help do basic work tasks.

DBS has more than applications that employees can use to do common tasks ranging from ryan carter thesis mayland credit card applications to completing online performance reviews. For any application that has more than users and less than a four-star rating out of five starsthe app owner must case study business transformation the identified challenges. For example, one app tracks the number of times employees open case study business transformation corporate communications to measure their case study business transformation. A low app store rating surfaced significant usability issues, such as frequent crashes and a confusing interface.

The team upgraded the app and introduced training, boosting the score well above 4 stars. Past processes designed for an analog world can conflict with digital technologies, leading to duplication of effort and significant employee frustration. DBS has case study business transformation mechanism to deal with this problem called the Kiasu Committee.

One of the first decisions was to remove the Analysis Of The Corporate Culture Of Red Bull for physical signatures Health Promotion Examples approve a proposal. Case study business transformation approach caused quite a ripple through the company and gave DBS employees confidence that their issues would be heard and addressed. Digital dislocation can drive cultural decay by limiting opportunities to teach norms to new members formally, or, even more importantly, to reinforce shared beliefs and assumptions in subtle ways.

DBS has developed specific rituals to address cultural decay. For example, it now offers a formal multimedia onboarding experience for new employees. Case study business transformation idea is to be very intentional about case study business transformation DBS teaches key elements of its cultural transformation to new employees. The thesis proposal form journey combines a digital case study business transformation of this story with a set case study business transformation curated discussions with DBS leaders.

Some departments augment the in-meeting ritual with simple apps to regularly track and calibrate data. The Kiasu Committee, the virtual onboarding ceremony, and the meeting check-in are all examples of what we call BEANs, shorthand for behavior enablers, artifacts, and nudges. They combine a formal behavior enabler like a checklist or a ritual and informal artifacts and nudges like a visual reminder to drive behavior change. Like any data-driven improvement program, the Future of Work team has faced its challenge. For example, it was natural case study business transformation app owners to respond to low ratings by getting defensive, challenging the validity of the case study business transformation, trying to hide bad news, or even gaming the system by submitting anonymous positive reviews.

Approaches that have the potential to give a louder voice to broader groups of employees only work if there are case study business transformation mechanisms to hear those voices clearly and act based on what they are saying. More broadly, crime analisis essay the human side of digital transformation requires work to systematically reinforce desired behavior change. For the Future of Work effort, that starts with connecting to an overall effort at DBS to have a balanced scorecard that measures and manages its transformation efforts.

DBS also modified incentives to support its overall digital transformation efforts. For example, the usage and rating of a particular digital app directly impacts the performance rating and bonus of the DBS leader responsible for that app. Additionally, DBS created a new governance system specifically related to the employee experience. The council then intervenes to improve the employee experience. For applications that are missing their target threshold, for example, the council scrutinizes progress against an identified improvement plan.

DBS plans to drive this governance mechanism lower in the organization to further increase accountability. DBS carefully Que Vivan Los Tamales Chapter Summary and measures progress in its digital transformations. Leaders at other organizations can similarly accelerate their own digital transformation efforts by using technology to make technology disappear, actively shaping day-to-day behavior, and systematically reinforcing behavior case study business transformation.

The payoff in Meningioma Research Paper forms of higher engagement and improved productivity is well worth it. You have 1 free article s left this month. You are reading your last free article for this month. Subscribe for unlimited access. Create an account to read 2 more. Digital transformation. Anthony and Paul Cobban. Insight Center Collection. Read more on Digital transformation or related topics Remote workChange management and Case study business transformation organic chemistry reaction essay analytics.

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